Overall Good

They deliberately leave damage under the car to charge extra. I was charged for the entire bumper for a single scratch.

There is a reception area right at the exit of Phuket Island Airport. A shuttle takes you to the rental office to pick up the car. After returning the car at the office, they also provide a ride back to the airport. It’s quite convenient.

The store was easy to find and the staff were very helpful. I returned the car outside their working hours, and they instructed me to just park the car and drop the key. Very convenient.

Good !!!!

Good!!!!

Like: Avis counter is located directly outside the baggage claim (if you land in the main terminal). The process was quick and the car was already parked outside ready for us.
Dislike: When leaving, we were going through the other terminal and there were no visible signs about where to return the car. I drove around the airport 3 times until someone directed me to the parking lot. Even after driving into the parking lot, it was difficult to spot the Avis signs and teams. Once I got there, I had to return the car and then return the forms to the counter inside the terminal (which was time consuming and inconvenient). There should be ONE place to return the car and forms, or someone should have done this for me.