The car rental office said we couldn't use credit cards with magnetic strips, only those with chips were allowed, but they never informed us of this requirement. Therefore, they rejected my husband's card with a magnetic strip. When I used my chip card to secure the rental for my husband, they insisted on charging over 300 dollars to make me a co-renter. Otherwise, we couldn't pick up the car. This credit card policy is too unreasonable; I've never encountered such a situation in the U.S., and we wouldn't need to spend this extra 300 dollars.
They try to sell insurance when picking up the car, but it's not mandatory. We washed the car and filled the fuel tank ourselves. Returning the car was very quick and unexpectedly easy.
Big companies are really good. The paperwork is done at the airport, and the car is picked up next door. The rental and return process is simple and quick. Since we had an 11-day rental period and a lot of luggage, they offered a free upgrade to a bigger car. The car was very new, with just over 20,000 kilometers. The staff were kind and enthusiastic.
in airport, they open at 8:00 am, while we are lucky to be the first 2 customer, no need to wait longer.
Although we rent for a Volkswagen car, but eventually they gave me Skoda Octavia, its more or less similar, acceptable.
About QEEQ:10.0/10
there seems no alerts for letting me knowing the operation time for the Europcar when my flight was arriving at 6:40am, while they open at 8am only.
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