There's a phone next to the i information counter at the airport arrivals. The one on the left is free to use and there's a notice on the wall with car rental instructions. Call them by dialing 08, and you'll reach a foreigner who will direct you to walk towards the building with the purple 'Parking' sign outside the arrivals area. You'll find a staff member there to pick you up. A few minutes later, we met Aline who picked us up. The car we received was a Nissan Qashqai with over 120,000 kilometers on it. We were initially worried about the car's condition but couldn’t switch as it was the only available option. After checking the inspection records, which showed it was inspected in March and at the end of September, we trusted New Zealand’s vehicle inspection standards and took the car. After 7 days and nearly 1,500 kilometers, the car performed well and we were quite satisfied.
The 12-seater Toyota Hiace was in terrible condition, completely different from the model shown in the pictures. It was a 20-year-old version with manual roll-down windows, the interior was a total mess with many trims falling off. The exterior had collision marks, dents on the doors that hadn't been repaired, and some parts were even rusted. I will never rent from this company again.
The instructions for contacting for picking up are frustratingly unclear and unhelpful and could be updated to say, go to the end of the international terminal, out the door, and wait for a van with the logo xxxx. There was no phone to call for clarity. I then missed the first shuttle.
“Where the low prices match the quality of service”
About Discount Car Rentals:5.7/10
The customer service team with this was extremely unprofessional - both in person as well as on the phone where communication was not clear and was difficult.
After a 10 minute wait for pick up from the airport, 35 minutes was spent at the depot while the car was washed outside (it was not cleaned prior to our pick up) and the serviceman signing documentation with us made racist comments about others.
Discount Car Rentals also stung with a $3000 bond that was not expressed clearly beforehand, especially when we had already covered $0 Excess insurance cover.
Afterhours drop off was a breeze as it was with a 3rd party who were much more professional in their business, and we were able to complete drop off in less than 10 minutes.
About QEEQ:10.0/10
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Customer Service
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