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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 5766539332
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5766539332
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Reviewed: Wed, Jan 3, 2018
About Hertz: 2.0 /10
Complaint about the Chinese female clerk at Melbourne Airport branch on December 26th around 6-7 pm! The child seat was clearly reserved through the Car Rental platform, but upon arrival at the store, they said it wasn't reserved. It was already past 7 pm, and we had to drive out to buy one. Additionally, she did not inform me to inspect the car condition beforehand, nor did she allow me to check it myself before signing the rental agreement. As a result, I signed the order without seeing the car, and did not notice the pre-existing scratch on the right side of the car's front. Because we were in a hurry to buy a safety seat, there was no time to take photos of the car, which caused the store to blame me for the scratch on the left side of the car when returning it. Moreover, due to the New Year’s Eve event on December 31st, I called in the morning to say I would return the car in the evening, but I wasn't informed about the road closures. This led to a futile trip to return the car, and I had to pay an extra day's rental to return it the next day. Extremely dissatisfied with Hertz's overall service attitude!
Intermediate | Toyota Altis or similar

Relevant Reviews on Hertz MELBOURNE APT

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About Hertz: 10.0 /10
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Louis Barney

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Reviewed: Mon, Nov 12, 2018
“Melbourne to Adelaide”
About Hertz: 10.0 /10
Friendly attitude, polite and courteous, very satisfied.
About QEEQ: 10.0 /10

Chapman May

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Reviewed: Fri, Feb 23, 2018
About Hertz: 10.0 /10
Very professional, complete insurance coverage. Will choose again next time.
About QEEQ: 10.0 /10

Dick Susan

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Reviewed: Sat, Sep 6, 2014
About Hertz: 10.0 /10
The rental location is convenient and easy to find, the service attitude is very good, and the staff are very attentive. Picking up the car is very easy, and the car is in excellent condition. I rented a car that was less than a month old and had only driven 1,700 kilometers. The car was very clean inside and out when I picked it up. Returning the car took less than a minute. I'll choose Hertz for my next trip and hope their service is as good in other countries.
About QEEQ: 10.0 /10

C.Lau

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Small SUV | Nissan X-Trail or similar
Reviewed: Mon, Jan 13, 2020
“First experience with Easyrentcars and Hertz in Melbourne”
About Hertz: 9.3 /10
we have upgrade to Passat wagon, nice and comfortable drive experience
About QEEQ: 10.0 /10
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