Average

We arrived fairly late, around 9:30 PM, but the process was quick, and we got the car without any hassle. Returning the car was even more convenient: we refueled at a nearby gas station and dropped the car off at the return point, leaving the key on the front dashboard.

Do not rent a car from Dollar in the US!!! / Do not rent from Dollar in the US. They offer lower prices online, but if it's crowded, they will tell you your reservation is canceled if you booked through a Chinese website. I had to wait in line for nearly two hours and was forced to rent a car without a reservation, costing me $393.01 for one day. They offer the lowest prices online, making it very busy here. Many people waited in line for over an hour just to reach the counter. Then, they informed me that my reservation didn’t exist. After spending nearly two hours there, I agreed to rent a Suburban as a walk-in, thinking it was a system error since they mentioned they had just upgraded their computer system that morning at 10am. Instead of paying $466 per week as per my reservation, I ended up paying $393.01 for just one day. A one-day rental costs as much as a week's reservation. I called customer service and realized later that this was a company-wide practice: they lure you in with low prices and then overcharge you.

We specifically informed the staff at the counter that we did not want any additional insurance and the pick-up agreement stated a payment of $0 at the store. However, they added extra insurance without asking us and only asked for an electronic signature for confirmation. We thought it was for the deposit. When we returned the car, we found out an additional $150 insurance charge was deducted. It's very difficult to resolve such disputes in a foreign country, especially with language barriers. The staff only provided us with a complaint phone number and we had to complain ourselves. Changing our return date for this amount wasn't feasible, so we hope the rental car company can assist with this issue.

Very good car and value for the price. Overall experience was good, but the staff sold me an option i didn’t intentionally subscribed (no gas tank refill before return). Probably frustrated because i was not giving any upsell, declining all options given at the counter.

1st experience with easyrentcars, excellent, impressed with the Price drop protector option