Overall it's okay, this is my third time using Dollar. Pros: It's cheap and the car condition is decent (Hertz is better but more expensive). Friendly reminder: If you're renting without a US ID, you need to buy third-party insurance. On the platform, you can just buy the basic third-party insurance because the staff in the US will almost enforcefully upsell their road assistance (personal experience: even if you buy the full insurance package on the platform, they'll still try to sell you their insurance). The advantage of buying their upsold insurance is that you can freely choose your car (same class), but if you don't accept it, your vehicle will be fixed (based on experiences in Los Angeles and Orlando; unsure about other places). Just for your reference.

A very good car rental company

It was okay, but the store clerk's attitude was average. They almost made me buy extra insurance. Good thing I carefully read the contract, otherwise, I would have been scammed due to my poor English.

The staff will insist on adding insurance under the pretense of mandatory coverage

The service was very good. Staff are frinedly and helpful. Price is reasonable. Unfortunately, I picked up a car that might need attention on its underchasis. There's noise that you can hear. Perhaps the ball joints? Aside for that, everytjing is great.

I love the app and the service. So easy to use and it kept its promise!