Frankfurt-Bonn-Stuttgart-Munich-Heidelberg-Frankfurt

The insurance details were not accurately described; it didn't cover everything as claimed. We ended up paying an additional 500 euros at the counter.

When I arrived in the morning, the store hadn't opened yet. I was the first in line and got everything done in less than three minutes.

1. The flight arrived early and there was no delay with the luggage. We arrived at the Hertz counter 40 minutes earlier than the scheduled pickup time, but the staff refused to process the pickup. If we use the car for only three hours on the last day but still have to pay for a full day, why can't we pick it up early? 2. We didn't get the car because we only had an international driver's license without the original license. I've rented long term from Hertz's official website for the past four years with just an international driver's license for trips over four weeks each time. This year, renting through Zuzuche, the counter refused to give us the car and even denied a refund. Moving forward, we will blacklist both your company and Hertz.

Very easy to find the rental location. Although there were many renters, the process went very smoothly.

Good service attitude.