There weren't many people in the queue in the morning. The staff lady was very considerate and gave me an XC90 (I had originally booked a GLE).

Firstly, the vehicle categorization is unreasonable. I rented a compact car but was given a Jeep. They told me it falls under the same category as a compact car. Driving a Jeep on the German highway is slow and fuel-inefficient, with a consumption of 17 liters per 100 kilometers, and I had to stay in the slow lane with trucks! Also, I was driving alone and didn't need such a large vehicle, which was also difficult to park in the city! Additionally, Thrifty provided a Hertz car. After picking it up in Frankfurt and driving to my company in a smaller city, I couldn't exchange it at a local Hertz office. After a week of inconvenience, I had to drive over 100 kilometers back to Frankfurt to switch the car! Lastly, there was a price difference between the rental company and the price on Zuzuche, which is completely unacceptable to me!

The process was quite simple. They only asked if I was sure about purchasing insurance. Seeing that we had a lot of luggage, they suggested upgrading to an SUV for an extra 25 euros per day. We got a Volvo XC90 with a navigation system, which was incredibly helpful. Otherwise, it would’ve been difficult to access Google Maps with local data, and Baidu Maps isn’t very useful here. Make sure to bring your domestic driver’s license and its translation; otherwise, they won't include it in the record. I forgot mine and almost had a serious issue, but fortunately, someone else had theirs.

Great service. We don't speak English, but they were very patient and friendly.

Great car rental experience, superb service attitude.