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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3608207333
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3608207333
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Commute to Work

Reviewed: Mon, Apr 15, 2019
About Hertz: 2.0 /10
Firstly, the vehicle categorization is unreasonable. I rented a compact car but was given a Jeep. They told me it falls under the same category as a compact car. Driving a Jeep on the German highway is slow and fuel-inefficient, with a consumption of 17 liters per 100 kilometers, and I had to stay in the slow lane with trucks! Also, I was driving alone and didn't need such a large vehicle, which was also difficult to park in the city! Additionally, Thrifty provided a Hertz car. After picking it up in Frankfurt and driving to my company in a smaller city, I couldn't exchange it at a local Hertz office. After a week of inconvenience, I had to drive over 100 kilometers back to Frankfurt to switch the car! Lastly, there was a price difference between the rental company and the price on Zuzuche, which is completely unacceptable to me!

Relevant Reviews on Hertz FRANKFURT AIRPORT

Wayne Raymond

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Reviewed: Thu, Jul 25, 2019
About Hertz: 6.0 /10
Average service

Polly Spenser

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Reviewed: Fri, Oct 5, 2018
“Frankfurt-Heidelberg-Stuttgart-Baden-Baden-Schiltach-Freiburg-Meersburg-Füssen-Berchtesgaden-Hallsta”
About Hertz: 6.0 /10
There was a rude Chinese staff member when picking up the car at the airport.
About QEEQ: 10.0 /10

Antonia Susanna

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Reviewed: Sun, Sep 17, 2017
About Hertz: 10.0 /10
Quick and efficient
About QEEQ: 10.0 /10

Arvin Ben

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Reviewed: Tue, Aug 15, 2017
About Hertz: 6.0 /10
The service staff was extremely rude and unfriendly during the car return process. Highly recommend adding Chinese service.

Pamela Crofts

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Reviewed: Mon, Jul 28, 2014
About Hertz: 2.0 /10
When we arrived in Frankfurt, the Mercedes 8-seater we reserved was unavailable, and they insisted on giving us a Ford 7-seater instead. We had eight people, how could we all fit? We went back to negotiate with the lady at the counter. She insisted that only the 7-seater was available. The two cars are of different sizes and not even in the same group. She was clearly lying, saying that the rest were all 9-seaters that required extra payment to upgrade. We argued that this was Hertz's problem and they needed to resolve it. She eventually said she would try to get a car from a nearby location but couldn't guarantee it. She asked us to wait on a nearby sofa, but we insisted on waiting at the counter. In less than a minute, she rummaged around and suddenly found the 8-seater Mercedes right next to the Ford. This is blatant lying. If not for the communication between Zuzuche and Hertz, I would have sent an email to complain. I have Hertz's gold card and this is the kind of deceptive service I get!
About QEEQ: 10.0 /10

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