Frankfurt, Luxembourg, Cologne, Marburg, Frankfurt

Highly satisfied

I arrived earlier than my scheduled pick-up time. First, I was told my reserved car would be available at 8 PM. They tried to sell me insurance, which I declined. Then, they said I would need to wait four hours for my car. They suggested I rent a Nissan Qashqai for an additional 60 euros per day, which I also declined. They then told me my reserved Volvo V40 was not available and suggested we would sort it out later. After multiple refusals and hesitations to pay extra, I left, hearing mocking laughter behind me. The person handling my case was a woman possibly named Stian. At 8 PM, when I returned, she was not present at the counter, and other staff refused to assist me, saying she had blocked my rental information. Two men with very unfriendly attitudes informed me about this. The woman showed up late, saying it was my fault and I shouldn't blame her. She then gave me a Ford Fiesta, a much smaller car than the Volvo V40 I had booked, which should be comparable to at least a VW Golf or a Ford Focus. Their attitude was terrible and mocking.

Great

Very easy to find the rental location. Although there were many renters, the process went very smoothly.

Timely pickup, excellent service, and easy car exchange