The service was very enthusiastic.

The queue was very long, almost an hour before it was my turn. The lady at the counter saw that I had purchased full insurance and offered me a choice of Mercedes or Volvo. I thought they were similar models, but they were actually upgrades, requiring an extra 950 USD. After explaining that I only needed an A3 or a similar model, the staff member seemed displeased and said there were no A3s available. Eventually, I was given a hybrid Toyota. During the pickup, I noticed damage all over the car but the pickup assistant was very nice and recorded the damages on the pickup form in French. Five days later, the car kept reporting faults, and the hotel front desk had to help me contact the car rental company in French to see if they could repair it. The response was that they don't fix cars and advised me to drive back to the airport to exchange it. Worried about potential breakdowns on the road, I had to refuel and exchange it for another Japanese car at the airport rental station so that the trip could continue. Returning the car went smoothly, and the inspection guy was very professional and much faster than the front desk.

I rented a car in France and encountered a car malfunction in Germany. I had to call France to contact the international center and then find local towing services. The car was parked at the hotel, and I gave the towing address as the hotel. After explaining the situation to the front desk, I went back to my room to wait. The tow truck driver drove around the area near the hotel, didn't see my car with its hazard lights on, and just left without asking at the hotel front desk. As a result, I had to move the car to the hotel entrance, turn on the hazard lights, and wait by the roadside for over half an hour. The city had only one office, and it happened to be a public holiday in Germany. After the car was towed, I had to go to the office the next day to get another car. The local staff only learned about the car problem when I arrived and took the car for repair. The office was small and couldn’t arrange a direct replacement, so I had to wait an hour for the repair. If the car couldn’t be fixed, I might have had to wait another hour or more for a replacement from another location.

Great value

Great

Location is inconvenient