From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 2622772075
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2622772075
logo_img
You are now a free-trial Diamond Member. Enjoy exclusive discount on your bookings.
Search for Hertz Car Rentals in Melbourne
Reviewed: Mon, Feb 13, 2017
About Hertz: 2.0 /10
1. I arrived at the store at 2:50 PM but only managed to get the car at 4:40 PM, even though my appointment was at 3:30 PM. Extremely long wait times. 2. The staff told me that there were no Group F large SUVs available and offered me a Group E smaller SUV instead. I clearly stated that I had prepaid and wouldn’t accept a downgrade. The staff then said they would upgrade me to an 8-seater van. I explained that I had booked an SUV specifically to experience driving an SUV on the Great Ocean Road. She actually blamed the lack of cars on the numerous Chinese tourists visiting during the Lunar New Year, saying it wasn't their fault. It was the first time I heard a rental company staff blame their poor vehicle management on customers. 3. Reluctantly, I agreed to the 8-seater van, but then she told me the vehicle hadn't arrived at the store yet and asked me to keep waiting. I waited another half hour with no sign of the car. I called the overseas hotline of Zuzuche, and after their customer service intervened, the staff member got upset and stressed several times that she was “serving me.” After another 15 minutes, she finally told me where the car was parked. 4. The staff kept pushing me to prepay 100 AUD for tolls and an additional 50 AUD airport tax, a total of 150 AUD. Even after I clearly refused, she entered these charges into the order anyway and printed it out. After repeatedly saying I didn't want to prepay, she finally crossed out the prepayment items on the printed order with a pen but didn’t change it in the computer. This caused issues when returning the car, as the staff there couldn’t finalize the return due to a “system error.” I had to explain the whole situation again, wasting another 30 minutes.
About QEEQ: 10.0 /10

Relevant Reviews on Hertz MELBOURNE APT

Robin Darwin

View more >
Reviewed: Sun, Jan 28, 2024
About Hertz: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Beryl Wollaston

View more >
Reviewed: Fri, Feb 10, 2017
About Hertz: 10.0 /10
Completely satisfied with Hertz. While in Australia, I accidentally left the car keys inside and got locked out. The assistance team arrived quickly, wasting no time.
About QEEQ: 10.0 /10

Edwiin Bright

View more >
Reviewed: Thu, Nov 30, 2017
About Hertz: 10.0 /10
Arrived half an hour early and still completed the car rental process easily and quickly. They didn’t have the 5-seater Highlander I reserved but upgraded me to a 7-seater for free after some discussion. My reservation included Max Cover, and later I scratched the side of the car in an underground parking lot. When returning the car, the staff just checked it and assured me that with Max Cover, I wouldn't have to pay anything. This kind of service and insurance truly provides peace of mind. When renting in Australia, I only trust Hertz!
About QEEQ: 10.0 /10

Chapman May

View more >
Reviewed: Fri, Feb 23, 2018
About Hertz: 10.0 /10
Very professional, complete insurance coverage. Will choose again next time.
About QEEQ: 10.0 /10

Atwood Walsh

View more >
Reviewed: Thu, Feb 14, 2019
About Hertz: 8.0 /10
The car condition was okay, and the return process was very convenient. You basically need to do a quick check and you're free to go. However, the pickup and drop-off locations from QEEQ were very unclear. Nobody could accurately tell me the exact location. I suggest adding pictures and more detailed instructions. Additionally, regarding local traffic fines, I recommend that QEEQ provides assistance or directly handles these. This is one of the most important services from an agent. QEEQ is essentially an agent or intermediary, but many things I had to handle directly with third parties. I signed the contract with QEEQ, so I feel like QEEQ is trying to avoid responsibility.

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
map-big
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users!
Know our privacy policy - you can easily unsubscribe any time!
2019
2020
2021
2022
2023
2024
2025
2026
2027
2028
2029
2030
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
23
24
25
26
27
28
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
2019
2020
2021
2022
2023
2024
2025
2026
2027
2028
2029
2030
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10

Pick-up at

10:00

Drop off at

10:00
  • 00:00
  • 00:30
  • 01:00
  • 01:30
  • 02:00
  • 02:30
  • 03:00
  • 03:30
  • 04:00
  • 04:30
  • 05:00
  • 05:30
  • 06:00
  • 06:30
  • 07:00
  • 07:30
  • 08:00
  • 08:30
  • 09:00
  • 09:30
  • 10:00
  • 10:30
  • 11:00
  • 11:30
  • 12:00
  • 12:30
  • 13:00
  • 13:30
  • 14:00
  • 14:30
  • 15:00
  • 15:30
  • 16:00
  • 16:30
  • 17:00
  • 17:30
  • 18:00
  • 18:30
  • 19:00
  • 19:30
  • 20:00
  • 20:30
  • 21:00
  • 21:30
  • 22:00
  • 22:30
  • 23:00
  • 23:30
  • 00:00
  • 00:30
  • 01:00
  • 01:30
  • 02:00
  • 02:30
  • 03:00
  • 03:30
  • 04:00
  • 04:30
  • 05:00
  • 05:30
  • 06:00
  • 06:30
  • 07:00
  • 07:30
  • 08:00
  • 08:30
  • 09:00
  • 09:30
  • 10:00
  • 10:30
  • 11:00
  • 11:30
  • 12:00
  • 12:30
  • 13:00
  • 13:30
  • 14:00
  • 14:30
  • 15:00
  • 15:30
  • 16:00
  • 16:30
  • 17:00
  • 17:30
  • 18:00
  • 18:30
  • 19:00
  • 19:30
  • 20:00
  • 20:30
  • 21:00
  • 21:30
  • 22:00
  • 22:30
  • 23:00
  • 23:30
1/
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 2622772075
icon Customer Service
Hi, how may we help you?

Service Code#2622772075

icon
icon