It's essential to have a GPS when driving in the U.S.

The staff provided duplicate insurance even though they knew one was already included.

Customer service was poor when picking up the car. The booked model was unavailable, and I had to wait for an hour and a half without resolution. They even asked for extra money to switch to another model. However, the service was better when I actually got the car changed.

I paid in full on the rental website, but when I arrived at the store, I upgraded the car group and they asked me to pay in full again.

The service attitude is quite good.

There were two unexpected situations: 1. I chose Full to Full fuel option, but the staff asked me to switch to another fuel option which is to return empty, for a higher fee. I don't understand this kind of business practice, and hope this will stop. 2. I booked a Toyota Prius, but I got Ford Fusion hybrid, but I was happy with the change.