CAR RENTAL REVIEWS ON BUDGET AT RALEIGH AIRPORT, RDU

The service attitude is quite good.

Poor

Excellent service

The staff tried to sell extra insurance without giving a clear explanation.

It took for ever on the couter.

Customer service was poor when picking up the car. The booked model was unavailable, and I had to wait for an hour and a half without resolution. They even asked for extra money to switch to another model. However, the service was better when I actually got the car changed.

Twice now used budget and twice the screwed me over on the final bill, always additional charge with no explanation or justification.

Platform is good, customer service access is reachable and they try to help, however still waiting on feedback for my refund on my last booking, i have been charged extra 10% but no actual reason why from Budget and reached out to Qeeq team and still waiting on feedback

The staff provided duplicate insurance even though they knew one was already included.

Great company with great customer services and straightforward business. They provided me with what I needed in no time and the fulfilled my reservation with Easyrentcars without any problem.

There were two unexpected situations: 1. I chose Full to Full fuel option, but the staff asked me to switch to another fuel option which is to return empty, for a higher fee. I don't understand this kind of business practice, and hope this will stop. 2. I booked a Toyota Prius, but I got Ford Fusion hybrid, but I was happy with the change.

Good

Efficient service, staff are patient

I paid in full on the rental website, but when I arrived at the store, I upgraded the car group and they asked me to pay in full again.