Customer service was poor when picking up the car. The booked model was unavailable, and I had to wait for an hour and a half without resolution. They even asked for extra money to switch to another model. However, the service was better when I actually got the car changed.

Poor

I paid in full on the rental website, but when I arrived at the store, I upgraded the car group and they asked me to pay in full again.

The staff tried to sell extra insurance without giving a clear explanation.

Twice now used budget and twice the screwed me over on the final bill, always additional charge with no explanation or justification.

Platform is good, customer service access is reachable and they try to help, however still waiting on feedback for my refund on my last booking, i have been charged extra 10% but no actual reason why from Budget and reached out to Qeeq team and still waiting on feedback