Great experience from both, Easyrentcars and Budget that I will keep doing for my future car rental!

The staff provided duplicate insurance even though they knew one was already included.

Excellent service

Good

Twice now used budget and twice the screwed me over on the final bill, always additional charge with no explanation or justification.

Platform is good, customer service access is reachable and they try to help, however still waiting on feedback for my refund on my last booking, i have been charged extra 10% but no actual reason why from Budget and reached out to Qeeq team and still waiting on feedback

There were two unexpected situations: 1. I chose Full to Full fuel option, but the staff asked me to switch to another fuel option which is to return empty, for a higher fee. I don't understand this kind of business practice, and hope this will stop. 2. I booked a Toyota Prius, but I got Ford Fusion hybrid, but I was happy with the change.