Everything else was fine, but the staff had a poor attitude.

Faced challenges during pickup; all necessary documents were not informed in advance

No staff at the counter, waited for more than ten minutes!

They were still trying to upsell insurance products when picking up the car. I hope the car rental and the platform can synchronize user insurance information timely. If additional insurance is needed, then formally offer it. Otherwise, it's hard to figure out the difference between the insurance bought earlier and what they were selling, and we almost double-paid.

Excellent!