Picked up the car at Barcelona T1. Waited in line for about 15 minutes. The customer service representative was very friendly and although they did try to sell additional insurance, they weren't pushy. Just say no if you don't need it. The car pickup was in the underground garage, simply take the keys and go. Returns are at the same location as the pick-up. The parking lot is next to Area A. Make sure not to park in the wrong lot, or you will have to pay. Although there was only one person checking the returned cars, the process was quite fast, taking roughly 10 minutes per car.

Due to communication issues, I only needed an additional driver insurance, but the rental company charged me for comprehensive insurance, resulting in double charges of 773.45 euros. I had previously chosen the super supplemental insurance with my booking on the rental platform, meaning I wouldn't need to pay any extra fees in case of any issues. I couldn't contact the rental platform while abroad, and I am currently resolving the issue with them after returning home.

Minimal promotion

Arrived after midnight. The rental company had already added many items to the contract. I did an electronic signature on the computer without even receiving a detailed list, which caused issues.

A3 didn't give me a 1.4 Yeti. Are these the same cars? There's not even a display screen! Shouldn’t a substitute car be at least as good? They turned hostile immediately when I refused to buy insurance. So cold and scary!