Almost all the rental and return staff are Indian, it felt like I was in India. However, the service was thorough, fast, and polite, as expected from Hertz.
Complaint about the Chinese female clerk at Melbourne Airport branch on December 26th around 6-7 pm! The child seat was clearly reserved through the Car Rental platform, but upon arrival at the store, they said it wasn't reserved. It was already past 7 pm, and we had to drive out to buy one. Additionally, she did not inform me to inspect the car condition beforehand, nor did she allow me to check it myself before signing the rental agreement. As a result, I signed the order without seeing the car, and did not notice the pre-existing scratch on the right side of the car's front. Because we were in a hurry to buy a safety seat, there was no time to take photos of the car, which caused the store to blame me for the scratch on the left side of the car when returning it. Moreover, due to the New Year’s Eve event on December 31st, I called in the morning to say I would return the car in the evening, but I wasn't informed about the road closures. This led to a futile trip to return the car, and I had to pay an extra day's rental to return it the next day. Extremely dissatisfied with Hertz's overall service attitude!
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Relevant Reviews on Hertz MELBOURNE APT
Belinda O'Neil
-
-
-
-
View more >Miles Judson
-
-
-
-
View more >Eden Marion
-
-
-
-
View more >Vito Clare
-
-
-
-
View more >Verne Cumberland
-
-
-
-
View more >