The Tantu offline map is great; it works even when there's no signal in scenic areas.

Our car rental process went very smoothly, and we were very satisfied with ALAMO's service.

Renting a car at Salt Lake City Airport was very convenient, right at the airport exit. After completing the paperwork at the counter, the staff gave us the keys and told us the parking spot number, and we went to the rear parking lot to get the car ourselves. They also provided a damage report for the car, informing us that if we found any issues upon inspection, we could contact the staff in the parking lot to correct them. The staff asked if we wanted to add roadside assistance insurance. Since we were told that we would get a brand new car with only 4000 miles on it, and our rental fee already included comprehensive insurance, we felt it was unnecessary to add any extra coverage (which proved to be correct, as the trip went smoothly and the car was in excellent condition).

Lack of Chinese language service

The staff were somewhat cold and couldn't upgrade the vehicle.

The staff was very friendly. Since the type of car we reserved wasn't available, they upgraded us for free. The car was in excellent condition!