Car Rental Experience

Overall service is good.

The service from the well-known rental company was excellent, with easy pick-up and drop-off procedures. Our order was upgraded to an SUV, which was a brand-new car with only 11 miles when we picked it up. We were the first customers to drive it. We rented the car for 7 days and drove nearly 2,000 kilometers, picking it up in London, heading to Scotland, and then returning it in Edinburgh. Overall, it was a smooth experience.

I only found out about the unpaid highway toll after returning home. There are no toll booths, just a C mark, and the rental company charged a £42 administration fee. It's such a rip-off.

We were informed that there were no cars available and that a vehicle had to be brought in from another location. After waiting for two hours (past noon), we were told the car would not arrive until 6 PM and that no other models were available. This essentially wasted an entire day for us. We eventually gave up on this rental company and rented a car from another provider.

Clear sign about collecting it from hotel as we couldn’t find anything to tell us we had to ask another company Not very clear about the marks on the car when collecting as there were quite a few that had been touched up with paint