The website promised a car of the same class, but despite available cars, they gave me a lower-class vehicle. I specifically asked the person in charge of car pickup, and he said my order was for a class-F Golf. If I wanted a VW T-Roc, which is also class-F, I needed to pay extra. He told me to talk to the front desk for car allocation issues, but I didn't have time. When changing cars, I had already paid over 80 euros for one-way fees, but in Naples, I was charged another 180 euros, including over 60 euros for fuel. The remaining 120 euros also included some one-way fees and other service charges. I had no choice but to pay. Again, I was told to communicate with customer service. My flight was about to depart, so I had no time. In short, it was a very bad experience.

Excellent! I booked a Corsa but received a VW SUV T-Cross. The car was in great condition. The inspector pointed out a scratch on the right side during the check-out process. No insurance upselling, and the deposit was only one euro cent. The return inspection was also efficient and quick, unlike Noleggiare where they check even the vehicle undercarriage.

Overall good, the only downside is receiving a car with less than a full tank. This happened all three times in Italy.

They forced us to buy an additional insurance, making the total cost over 5,000 including the rental fee. Clearly, the website mentioned that full insurance was already included.

Locauto did not have the type of vehicle specified when I created my booking at all. Had to agree to drive in a vehicle with less space, leading to difficulties having all luggage in the car, and cramped seating.