Very Comfortable Road Trip

Very satisfied

Satisfied

Unauthorized charges, waiting for customer service response.

The service is very convenient, attentive, and fast. The procedures are simple, and both picking up and returning the car are quick. The price is slightly higher than other companies, but you get what you pay for.

The cars from Avis in San Francisco are not very new. When I went to pick up the car, they informed me that the reserved model was not available and gave me a very old Ford instead, claiming it was the only similar model available. If I wanted to change cars, I had to pay extra. I saw many similar models at the pickup point, but after checking and returning to the counter, they still insisted it wasn't the same type and that I had to pay extra. The attendant was Chinese and tried to overcharge me just the same. I thought a big company like Avis wouldn’t have such issues. Finally, after arguing with the manager, they gave me another car, which they claimed was an upgraded Ford Explorer.