The customer service was very good, and there were a lot of vehicle options. The entire rental process was completed in less than ten minutes.

The service attitude was average. I especially didn't like how they proactively recommended upgrading to other car models or additional insurance. Also, I had an unusual experience with the fuel policy this time. In past rentals, cars were given and returned with a full tank. However, this time I missed that the contract had a 'FPO Accepted' clause, meaning 'Fuel Purchase Option.' This led to an extra charge for a full tank of fuel, including taxes and service fees, amounting to nearly $40, even though I returned the car with a full tank. Fortunately, I noticed this when I rented another car right after returning the first one, and I requested a refund. Currently, I'm waiting for the refund. Reminder to all rental friends: always clarify any fees you don't understand!

Quite satisfactory, very responsible.

Wonderful and courteous agent. Counter service was pleasant.

Super quick and easy process in finding a rental.

Like: I was totally satisfied, the vehicle was in great condition and service from Thrifty was flawless