Great Ocean Road in Australia, A Classic Self-Drive Trip

Before renting the car, I saw many negative reviews and was very worried about being pushed to buy insurance or upgrade the car. However, when I went to pick up the car, an Australian lady helped me with the procedures. She was very patient and detailed, didn't try to sell any products, and even upgraded my car for free. Amazing!

The service attitude is quite good.

Realized 30 minutes after returning the car that I left my headphones inside. Tried to contact Hertz but couldn't reach them, and couldn't recover the headphones. It's only been half an hour; I wonder if a staff member took them. This is incredibly disappointing, a terrible experience.

There were a few people ahead of me when renting the car, waited a long time. When it was my turn, it also took a long time due to my lack of English proficiency.

There might have been communication issues between the rental car platform and HERTZ. At the store, the staff kept pushing additional insurance on me, even though I had already paid for full insurance online. The HERTZ staff just kept shaking their head, saying they couldn't see it. Since I was in a hurry, I didn't argue and ended up buying extra insurance. So, don't just focus on so-called big brand stores and their so-called low prices. Always clarify everything, or you might waste money.