The car had only 5000km, it was very new. Pickup and dropoff were both at the airport, which was very convenient. The staff also recommended nearby supermarkets that open after 6pm. The service was excellent.

Simple procedures and reasonable prices.

The staff were very friendly and carefully explained important details.

Had to wait for only one person

The process of picking up the car at Christchurch Airport was quick and efficient. The car was new and performed well without any issues during the 15 days of driving. Pleasant experience! When returning the car in Picton, I didn't know about the drop key box method and couldn't pay the rental fee in cash as intended, had to use a credit card instead. Hence, couldn't use up the New Zealand dollars I had exchanged. Picton, being a key hub between the North and South Islands, should have continuous on-site staff like in Auckland, Wellington, and Christchurch.