Great service.

They wrongly withheld my deposit and took three months to return it.

Note, there is an AVIS store at the airport arrival exit, but no one was there. I called their customer service, and they said someone would be there soon, but after waiting for more than ten minutes, no one showed up. Later, I asked the neighboring car rental store, and they told me that AVIS has another larger store at the other end of the airport hall.

I wasn't expected to pay 8000 baht as a deposit and it came as a surprise. And now that I return the car with no damage, they need 15 to 30 days to refund me. This is unacceptable The car they gave me was in very poor condition. There were a lot of scratches and a couple of dent around the vehicle. The interior was very dusty and dirty. The rear windscreen was covered with a layer of dust. Overall condition was very poor.

Didn't manage the car I selected. Got a Honda city instead. Moderate maintenance for the car. The wheel toe alignment seems like drifted a little bit. You can feel it when drive on straight and flat road. Is quite dangerous if drive too fast during cornering. I think the car I got is too heavily used, because phuket have alot bump and uphill/downhill sharp corner especially going to patong area. Suggest the rental company do more often on car maintenance. Overall is still ok.

Yes. I got better offer through the auto rebooking. Thanks easy rent.