The service quality varies by location. Miami was excellent, but in LA it was poor and they charged extra fees.

They upsold a highway toll box and charged an extra $240. Also, make sure to check the contract before picking up the car, as they had already charged for a full tank of gas. When returning the car, be sure to return it empty. I returned it with a full tank, and it was nearly impossible to get a refund through them. It's also very hard to reach the car rental company by phone in the U.S. Lastly, they required the gas receipt, which nobody usually keeps.

The car was new, and the luggage space was larger than expected.

Very easy to book; also the platform automatically rebooked to save me around 50 dollars, which was really amazing.

Read a lot about how terrible they were in Miami but the experience was great !

No problems spot on

I don’t expect to find comments on big company such Budget since the car wasn't clean and has a sound on break.