The car rental staff was arrogant and uncommunicative. They didn't answer my questions and insisted on selling me additional insurance at first. I declined and specified that I didn't need any extra services beyond what I had booked online. Then, they brought up the fuel issue, to which I replied, 'I will refill the gas when I return.' However, while signing the contract, I realized they had included a clause for pre-purchasing a full tank of gas. They rushed me to sign multiple parts, and when I asked for explanations, they just said 'you have to agree' and kept pressuring me, mentioning there were people waiting behind me. They charged a $100 deposit as a vehicle deposit.
When we returned the car with a full tank of gas, we noticed the $100 pre-authorization had turned into a $33.45 charge. We approached the rental counter again, noticing that the lady at the counter was not attending to anyone. When we tried to talk to her, she told us to step back behind the line, saying she was busy and that we should wait until she called us. When she finally called us over, she continued doing her task without looking up and rudely said 'talk to me!' Her attitude was very arrogant and filled with discrimination against Chinese people! Regarding the issue of pre-purchasing a full tank of gas, they said we had signed for it in the contract, and they would not refund us for the extra gas we had refilled.
The most infuriating part of this experience was the rental company's attitude towards Chinese people!
The car was nice, waiting line at pick was over 2 hours, employee at the desk tried to sell us extra insurance which we already bought from a third party.
When we returned the car, we were charged 100 Dollars extra than what we signed up for. I know about 30 Dollars go for the refilling the gas tank but there is still extra 70 Dollars which are not stated any where what are they for.
I am not sure that this lack of transparency on the Budget side, would encourage us to be clients in future.
Collection process is too slow, staff have to input far too much information into their computer systems. It’s more about who we were rather than the car. As we have already done so much of it online it felt like too much duplication
About QEEQ:10.0/10
Kept us very well informed, easy to book process and customer services were very helpful when we had to change a booking
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