I rented a 12-seat Toyota Hiace but was given a Hyundai iMax instead, which was very cramped and made for a poor experience. The rental cost for the Toyota Hiace was about 12,000 yuan, while the Hyundai iMax cost around 5,000 yuan, a difference of approximately 6,500 to 7,000 yuan. It felt like a rip-off. My complaint didn't result in any reasonable compensation. It was a very unsatisfactory rental experience.
The car was expected my expectation in a positive way as I was upgraded to a larger SUV which is nice and spacious.
It took awhile to queue to pick up the car. I think it could do it better with more staffs.
About QEEQ:10.0/10
It was a good experience overall.
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