AVIS's service is user-friendly, convenient, and efficient, perfectly matching our expectations. Highly recommended and will be our top choice for future trips.
The car was mysteriously hit, we reported it to the police and the insurance, but we were still charged. When we contacted the rental company, they brushed us off to after-sales, and the issue hasn't been resolved yet.
I paid for insurance and spent an entire precious travel day fixing the car. Returned the car in perfect condition, taking responsibility to ensure it could be rented out immediately without delays. Labor and materials are extremely expensive in New Zealand, with repair costs reaching 2500 RMB. Avis cars are also very expensive compared to others. In the end, there wasn't even an explanation or thank you. So, why did I pay for your insurance? Such companies will face consequences! At the very least, I paid for insurance! Even if you don't refund anything, at least return my insurance money! I hope Zuzuche (the rental platform) penalizes Avis for being an untrustworthy company!
Avis employees were very nice and helped explain all our questions! A very pleasant car rental experience!
About QEEQ:10.0/10
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