No storefront! They didn't deliver the car to my hotel! Had to find someone in a public parking lot of an unfamiliar hotel, two staff members delivered the car.
The vehicle was very new, having only been driven 1300 km. The built-in GPS was extremely helpful as my phone's TomTom app led me astray twice. Fortunately, the car's onboard navigation got me to the right place.
Terrible! Absolutely do not use this company! The rental company is too small and has no customer service. They just leave the car in the parking lot with the keys inside, give you $5 for parking fees, and send you an email telling you where the car is. You have to find it yourself! No airport staff have heard of this rental company! The worst part is, I rented two cars but was only given one email and one license plate number. I had no idea where the other car was. When I contacted the rental platform, they didn't help either. Finally, when I got in touch with the rental company, they did not apologize at all and just gave me another license plate number over the phone and told me to keep looking. In summary -- absolutely do not use this company! Also, I rented an XC90, which is an SUV, but they gave me a Toyota van. How on earth is that the same class? I'm currently filing a complaint!
The car was decent, but the car pick-up instructions were too vague, causing a significant delay in finding the car and wasting a lot of time. I called customer service, but one number said it was not Envy’s hotline, and the other was never answered. As for the drop-off, I couldn’t find the specified parking lot, so I ended up parking in another lot and then explained the situation via email.
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