The rental company staff initially pressured us to buy additional insurance. However, they were very friendly when we returned the car. Overall, it's acceptable.
The rental service at the company's store is managed by an EZ company counter. I used to think Europcar was pretty good, hence I chose this company. EZ has a lot of negative reviews online, and the staff we dealt with were quite indifferent. I won't rent from Europcar again.
This was the worst rental experience I've had abroad. When I arrived, they told me my reserved car was not available and I had to upgrade to a Camry for an extra $20 per day. After negotiating for over ten minutes, I had no choice but to accept. The ordeal didn't stop there; they forced me to buy various insurances and wouldn't give me the car unless I did. I ended up paying $323.5 in total just to get the car.
I reserved this car months in advance. When I picked it up the car was not available. I had a family of 6 with luggage and all that was available was a 5 passenger car. I will not use Europcar again. I need to depend on the reservation that is made. You could have notified me ahead of time as well.
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