The front desk staff were discriminatory towards Chinese people. They gave me a hard time when I went to rent a car and overcharged me.

We rented cars three times during our trip to the US and Canada, and this was the best by far. Our reserved SUV was unavailable, so we were upgraded to an 8-seat minivan. The car was very new and well-equipped. I was initially worried that the car would be too large to handle easily, but it had excellent power and a 360-degree camera, making parking and reversing very convenient. The best part was that even when fully loaded, the trunk space was still huge. I actually thought about buying one when we got back.

Compared to big rental companies, they strictly follow the pickup schedule and don't offer roadside assistance.

There was no queue, the process was quick, and the staff was very friendly.

The rental company is decent.