Northwest USA

Couldn't find Europcar, had to ask for directions.

The front desk staff were discriminatory towards Chinese people. They gave me a hard time when I went to rent a car and overcharged me.

Compared to big rental companies, they strictly follow the pickup schedule and don't offer roadside assistance.

The rental service at the company's store is managed by an EZ company counter. I used to think Europcar was pretty good, hence I chose this company. EZ has a lot of negative reviews online, and the staff we dealt with were quite indifferent. I won't rent from Europcar again.

There was no queue, the process was quick, and the staff was very friendly.