Around Seattle

The front desk staff were discriminatory towards Chinese people. They gave me a hard time when I went to rent a car and overcharged me.

Compared to big rental companies, they strictly follow the pickup schedule and don't offer roadside assistance.

The elderly lady was a bit harsh.

The rental service at the company's store is managed by an EZ company counter. I used to think Europcar was pretty good, hence I chose this company. EZ has a lot of negative reviews online, and the staff we dealt with were quite indifferent. I won't rent from Europcar again.

I reserved this car months in advance. When I picked it up the car was not available. I had a family of 6 with luggage and all that was available was a 5 passenger car. I will not use Europcar again. I need to depend on the reservation that is made. You could have notified me ahead of time as well.