Service was fast and very efficient, and the rental location was easy to find.

Quick pickup process

The rental service at the company's store is managed by an EZ company counter. I used to think Europcar was pretty good, hence I chose this company. EZ has a lot of negative reviews online, and the staff we dealt with were quite indifferent. I won't rent from Europcar again.

There was only one person serving, and the counter was shared between two companies. The staff spoke heavily accented English, which was really hard to understand. They tried to add several extra charges, and when I was considering whether to take them or not, the staff became impatient and urged me to decide. This severely affected my first-time rental experience. Comparing this with the companies I chose later, E-Z definitely gets a bad review!

I reserved this car months in advance. When I picked it up the car was not available. I had a family of 6 with luggage and all that was available was a 5 passenger car. I will not use Europcar again. I need to depend on the reservation that is made. You could have notified me ahead of time as well.