The queue at Budget was long and the customer service agent gave me the wrong information on e-toll charges. I asked him whether it was possible to pay cash at the tolls and did not get an answer. He just told me each time I passed through a toll I would get charged USD 9 plus twice the toll charge which I later found was the wrong information. Then they gave me a car which was not there. The parking spot we were told to go to to get the car was empty. We were then offered a truck which I refused. Finally, a car was just brought back and we were offered that car. The petrol gauge was not full. The needle was below F, but the budget agent kept insisting it was full. Finally, she agreed we could return the car with the petrol tank 7 eighths full. We then tried to get out of the budget car park but were refused by the staff making the exit as the car allocated in the system was not the car I was given. Do I had to drive back to the admin office to sort this out. I was not impressed with Budget.

The booking platform was great.

Did not have a suv gave me a jeep instead which was ok , not very new model but worn very helpful lady on desk

Performed well ease of booking

The car was very good. pick up time was slow to to queues. the service staff were not friendly when we told them we didnt require any upgrades or extras. Budget provide additional spouse driver free of charge which is very good.

Very easy site to use and provided a good price. Excellent communication and guidance on the process. Would definitely use again.