After returning the car, we rented another one and wasted several hours at LA Thrifty fighting for our rights. I urge all Chinese people not to rent from this company. They unjustifiably refuse to accept Chinese driving licenses and their service attitude is terrible. Many Chinese people have been denied rentals, disrupting their travel plans. It seems highly likely to be racial discrimination. Let's support our country and fight back together!

Let me tell you about my unpleasant experience. The staff at this rental car company are extremely dishonest. The original order did not include an additional driver. He asked if I wanted to add one. I asked about the cost, he said it was free. I didn't believe him and confirmed again; he still said it was free and acted surprised, asking why I would want to pay. Later, he aggressively pushed various insurances, most of which I refused. However, for safety, I added the million-dollar third-party insurance. When printing the contract, I found that the child seat I had requested when booking was not canceled (we brought our own), and it was charged. It got canceled only after I requested it. The list did not show the cost of an additional driver. In the end, I was still careless. When settling the return, the fee of $13.3 per day for the extra driver was listed. Isn’t this fraud? The staff had a terrible attitude during the on-site communication about the fee, and the store manager acted like a scheming rogue, essentially saying that if you added it, you have to pay for it. Really disgusting! I suggest not choosing this store. If you have to, make sure to record the entire process of picking up and returning the car.

They forced me to buy insurance.

The car we book above was not the car we actually got but that was down to ourselves as we extended our reservation earlier and there were no car available....staff was amazing and very helpful.

Fantastic service...will definitely use this company again

Like: The car was good value and the service for booking in was efficient.
Dislike: The collection of the car was slow and we were just left without a chance to check the car for problems before leaving the parking area.