The rented car model was unavailable, and I thought I was getting a free upgrade. However, it turned out to be a mandatory paid upgrade, costing an additional $100 per day. I tried to decline other options but fell into the mandatory upgrade trap. I didn't understand it well and signed my name, accepting it, but I still feel deceived.
The experience was average. I purchased full insurance, but an extra insurance was inexplicably added during car pickup. Due to language barriers, I didn't notice it! By the time I had signed the documents and completed the payment, it was too late! This part felt very unpleasant! Additionally, there was no way to file a complaint! A reminder to future renters to be cautious!
Thrifty and Dollar share the same counter. I waited in line for over an hour, and when it was finally my turn, there were no cars available. I had to wait an additional half hour.
We noticed some extra charges (insurance) that i had not agreed to. Not sure if this is standard or not. Bumped up the price from original quote by about 30 percent. Otherwise a great car and good experience.
The only complaint is that i have not received my deposit back in my bank.
About QEEQ:10.0/10
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