Good

Car exceeded expectations (VW Atlas vs Nissan Pathfinder expetected). Counter was extremely slow to pick up, however.

I chose the full-to-full fuel policy, but the car wasn’t full when I picked it up. The shuttle bus is shared with Dollar, which resulted in a long wait. The bus was dirty, and the staff especially asked Chinese people for the return receipt, which felt racist and discriminatory. Although the price is competitive, I have to say that the overall experience with Thrifty is very poor.

The counter tries to upsell GPS and fuel, but everything else was fine.

I had to spend the double, just because the sold me at the counter "you don't have any insurance, if there are any damages you have to pay full value of the car". that's a scam. Really unfriendly. Car was much smaller than the one provided with the reservation

Like: I love the truck and I didn’t want to let him go. Wish I could have bought him!!
Dislike: I didn’t like that there was no section numbering 11 and the ladies in the booth weren’t helpful until the 3rd time walking around the parking lot and me telling the ladies there were no trucks a gentleman walked up and asked if I needed help and got a truck delivered right away from the back after he saw me and my 11yr old daughter desperately looking for the truck section.