Encountered an unhelpful staff at the counter.

The rented car model was unavailable, and I thought I was getting a free upgrade. However, it turned out to be a mandatory paid upgrade, costing an additional $100 per day. I tried to decline other options but fell into the mandatory upgrade trap. I didn't understand it well and signed my name, accepting it, but I still feel deceived.

We noticed some extra charges (insurance) that i had not agreed to. Not sure if this is standard or not. Bumped up the price from original quote by about 30 percent. Otherwise a great car and good experience.

Very easy. Good comms. Overall would recommend.

Without telling added all kind of insurances and presented it without comments. Kept on pushing on a stupid road help insurance that I clearly not wanted. Annoying. They could just advise before adding it to the bill.

Like: I love the truck and I didn’t want to let him go. Wish I could have bought him!!
Dislike: I didn’t like that there was no section numbering 11 and the ladies in the booth weren’t helpful until the 3rd time walking around the parking lot and me telling the ladies there were no trucks a gentleman walked up and asked if I needed help and got a truck delivered right away from the back after he saw me and my 11yr old daughter desperately looking for the truck section.