Counterclockwise in Turkey

Excellent, the rental process was completed in 20 minutes, everything went smoothly, and it felt secure!

Excellent

The service attitude was very good. However, the price of the reserved safety seat and the second driver's fee were three times higher than what was requested at the time of pickup. After three flights, I was extremely tired and delayed nearly three hours at the airport. Problems couldn't be solved through international calls, so I was forced to pick up the car. The rental company promised to resolve this after I returned home, but after a month, they are still stalling. When changing the car at Sabiha Gokcen Airport, the staff couldn't speak English, and there was no formal return receipt. I had to struggle to get a handwritten note in the local language. This was still with Avis.

The service attitude was good. We rented a premium car, a Volvo S60, but we were given a Nissan Qashqai. We three ladies didn't know much about cars and only realized later that we were downgraded. This was very disappointing. Initially, we were given a rather old Qashqai with a problematic trunk lock that wouldn't close. The staff attempted a repair, but we were concerned it might fail again during our trip and requested a replacement. They were reluctant at first, saying it wouldn't be an issue. We had the car for 8 days, and if it malfunctioned again, it could be blamed on us, disrupting our schedule. After insisting, they eventually replaced the car. The entire pick-up process took an hour.

The reserved car was not available. They said there were no SUVs and didn't offer a car from the same category. Instead, they recommended a sedan Peugeot at the store's current price, which was almost the same as the SUV. Booking online in advance had no benefit and was not cheaper. It would have been more convenient to rent directly at the store. The car was also in poor condition with a very loud engine. I will not rent from this site again.