CAR RENTAL REVIEWS ON AVIS AT IZMIR AIRPORT, ADB

Overall great, excellent service

The car rental service was good, very satisfied.

Very satisfied

The overall condition of the car was good.

Downgraded car? Never heard of this before. Booked online but was told there were no cars available.

Very lazy. When returning the car, there were no staff. I waited for half an hour. Luckily, I went to the airport early.

Acceptable

Got a relatively new car, very satisfied.

Satisfied

Excellent, the rental process was completed in 20 minutes, everything went smoothly, and it felt secure!

Satisfactory

Overall satisfied

It was my first time renting a car and I had no experience. The staff didn't thoroughly inspect the car's exterior and condition with us when we picked it up. They should have checked together with us and provided a checklist. When returning the car, they asked for this checklist and I told them I never got one. As a result, small scratches that were already there were blamed on me. On the second day, I noticed an issue with the left rear tire pressure and asked the car rental people to check it. They just reset the warning on the dashboard and said it was fine. The third day, it still showed low tire pressure, and again they just added air without thorough inspection. We ended up inspecting the wheel ourselves and found no puncture, so we drove several hundred kilometers while constantly adding air to the left rear tire. When returning the car, there was no one at the drop-off point. I called multiple times with no answer until I found someone asleep in a nearby car after about ten minutes. The night before, I had refueled but the gauge was slightly below full when we reached the airport. They charged me 50 lira for fuel, even though half a tank only cost less than 200 lira. The staff pocketed the money and marked the fuel gauge as full. The staff were indifferent and arrogant, trying to sell me insurance. Aside from a Chinese-speaking staff in Izmir who was polite, the overall experience was extremely poor. I won't rent from this company again and don't understand where their good reviews come from.

Waiting time was too long

Very good

Satisfied

Overall satisfied!

Very good

The service was efficient, but the car struggled with hill starts and slipped.

Very good.