The attitude was generally okay. They did try to sell insurance, and when I declined, their demeanor changed immediately, but the service is still better than many places in China. They don't insist you read the contract, so remember to check the fees yourself before signing.

Did not provide the reserved SUV, replaced with a smaller car.

Excellent

It took around two months for the deposit to be refunded, and it was only done after my repeated email confirmations. Bad service.

Their English is average, but the efficiency is good.