Chicago

Average, the vehicle's interior was too dirty

There was an accident, and the resolution was too slow. It took half an hour for someone to answer the service call.

1. Did not get the reserved car model, got a downgrade instead of an upgrade; 2. Waiting time was too long;

It was easy to get the car. We booked a Camry but actually received a CRV.

There were over twenty people in line, and only one person was working. I don't know what the others were doing in the office, but at the very least, they need to ensure the counter service. The service attitude was okay, but the unexplained charges were very confusing. I was charged a deposit twice, paid the rental fee in advance, and was unexpectedly charged again when returning the car. They said the deposit and charges would be refunded within two business days, but there has been no news. Make sure to purchase third-party liability insurance before booking, otherwise, you won't be able to pick up the car.