Vancouver, Banff National Park, Seattle and Portland in the USA

Why was there an additional charge when returning the car?

The experience was terrible. There were constant upselling attempts during the rental process. They refused to give me a car unless I bought additional insurance. Eventually, they only gave me a Camry, the worst option in its class. They also didn't have the models they initially promised. The return process was extremely inefficient, and I still haven't received a return receipt or confirmation email. The accident handling was very slow. After an incident, I had to switch cars in Vancouver, but they said it was a U.S. car and refused to accept it upon return.

The counter staff had a tough attitude, pushing us to buy insurance and claiming that the insurance we bought from Zuzuche had no coverage in Canada. We only rented the car for 3 days to drive around Vancouver, so there was no need to pay an additional 81 CAD for insurance. After insisting, we took the car without extra insurance. We traveled from Toronto to Montreal for 14 days, stayed in Montreal for 3 days, and drove from Calgary to Seattle for 12 days, using 4 different car rental companies. This was the worst experience.

Very poor experience. They told me adding an extra driver would cost 13 CAD per day, totaling 117 CAD for nine days. But when returning the car, I was charged 530 CAD. No one informed me about additional fees, and the person helping with the contract did not mention that there are extra charges if the driver is under 25 years old. Overall, a very bad and costly experience.

Efficient , straightforward and pleasant .

Relatively good booking process but website needs to be more user friendly . Otherwise , absolutely fine .