The price and service are very reasonable. The third-party rental company is also very reliable.

Not bad

Upon arriving in Christchurch, we immediately called the rental company, and shortly after, a car with the company's logo came to pick us up. We were attended to by a girl from Taiwan. She was beautiful, enthusiastic, and generously helped us fill out the forms. She provided us with many suggestions and assistance. She was professional, helpful, and both picking up and returning the car went smoothly. We noticed there were many people renting cars in Christchurch, and the staff seemed relatively few.

The process of picking up the car was extremely slow, even though I had pre-registered online as required. The actual waiting and processing time on the day was three hours. The main reason was the lack of staff, who were also doing multiple tasks, such as answering hotline calls in the middle of helping customers. The handover of the vehicle was rather careless; they started serving the next customer before fully addressing my questions. It was even more frustrating when I was left to inspect the car myself and couldn't find anyone to assist when I had questions. When I asked another staff member for help, they coldly refused, saying they were not familiar with my order and were too busy, and insisted I continue looking for the designated staff without offering to help (e.g., by contacting the assigned personnel).

A young woman lacked patience and was afraid of the cold, unwilling to go outside to teach me how to put on snow chains.