The shuttle service staff were absolutely terrible. We waited at the airport for over 2 hours without being picked up. They claimed to have come by twice without seeing us and made no effort to call back or look for us. Other companies' staff came to the entrance to ask around, but the shuttle staff never attempted to contact us within the two hours. We finally noticed a vehicle with the company logo and made our way to the rental company. After we were picked up, the staff's attitude was very poor. The return was almost delayed due to the company's staff negligence and mistakes, nearly causing us to miss our flight. The shuttle lady was still dragging her feet and, despite knowing our tight schedule, she shouted at us, saying it wasn't her problem if we missed our flight.
Perhaps because I picked up the car in the morning, the processing speed was quite good. The shuttle bus directly transfers from the airport, driven by elderly gentlemen who are very helpful with the luggage.
Upon arriving in Christchurch, we immediately called the rental company, and shortly after, a car with the company's logo came to pick us up. We were attended to by a girl from Taiwan. She was beautiful, enthusiastic, and generously helped us fill out the forms. She provided us with many suggestions and assistance. She was professional, helpful, and both picking up and returning the car went smoothly. We noticed there were many people renting cars in Christchurch, and the staff seemed relatively few.
Professional. Both the store and after-sales technical support are very professional! Because of a tire change that delayed our rental by 3.5 hours, they refunded us half a day's rent.
About QEEQ:10.0/10
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