the counter staff was not helpful, when i have asked the guy what car is avilable, he was saying not sure what car i get, i have even said that i ll upgrade and he was not showing any interest to provide proper customer service. th atitute is wrong

all good

Excellent

Not bad, the condition of the car was good and the service was attentive.

This is my second time renting from them. Since it's in Arcadia, the place is almost empty, making this Avis location very quiet.

The reception staff were very friendly, but not very familiar with the QEEQ rental voucher. Due to a flight change, we arrived an hour earlier than our scheduled pick-up time, and the quoted price was significantly higher than our reservation price. After we pointed this out, they explained it was because we arrived early, and then they corrected it. During this trip to the US and Canada, we rented cars three times, and twice with AVIS, arriving slightly earlier than the reservation each time, and encountered the same situation. The US is a trust-based society. For both pick-up and drop-off, no one checks the car condition, which takes some getting used to, but this mutual trust feels great.