Thrifty SALT LAKE CITY INTL AP Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Gabriel Frances

United States

Reviewed: Wed, Oct 10, 2018

About Thrifty: 4.0 /10

The staff started working a few minutes late at around seven in the morning, but there was no queue because it was early. The online booking was for a 'mid-size sedan' Chrysler 200, but we were given a 'compact sedan' Hyundai Sonata, which is a downgrade! Also, although we had already purchased full insurance and additional insurance online, the store kept trying to sell us more insurance. Even after showing them our order, they kept pushing insurance and wouldn't process the car pick-up.

Thrifty

Salt Lake City Airport(SLC)

Salt Lake City

United States

1 days rental

Relevant Reviews on Thrifty SALT LAKE CITY INTL AP

Flora Bess

United States

1 days rental

Thrifty

Salt Lake City Airport(SLC)

Salt Lake City

United States

Reviewed: Sat, Mar 2, 2024

About Thrifty: 10.0 /10

Pretty good. Arrived at midnight and they promptly resolved any issues.

About QEEQ: 10.0 /10

Cyril Marcus

United States

1 days rental

Thrifty

Salt Lake City Airport(SLC)

Salt Lake City

United States

Reviewed: Mon, Jul 9, 2018

“Salt Lake City to Las Vegas”

About Thrifty: 2.0 /10

The queue was very long, waited for a long time with no assistance.

Hedda Babbitt

United States

1 days rental

Thrifty

Salt Lake City Airport(SLC)

Salt Lake City

United States

Reviewed: Thu, Aug 20, 2015

About Thrifty: 2.0 /10

The car rental company kept trying to sell insurance. After repeatedly declining, they gave me a Chevrolet SPARK. When I noticed this during pickup, I went back to negotiate and they reluctantly agreed to change the car, but they only provided a small Nissan hatchback. I originally requested a Ford Focus for its larger space as I needed it for a long trip, but they ignored this. The car was in poor condition, dirty, and had unrepaired dents on the door, which affected my travel experience!