Early check in. Had to upgrade

Staff had a very indifferent attitude

No waiting in line

I purposely rented a large car, but they gave me a different one, claiming it was the same class, which couldn't fit my luggage.

The front desk service was very average, no smiles throughout. I booked a Ford Explorer 7-seater SUV, but they said they didn't have the car I reserved and gave me a Hyundai of the same class and size. Although I wasn't happy, I accepted it since they didn't have the car I wanted. However, when I went to pick up the car, I found out it was a 5-seater with a small trunk, barely fitting our three suitcases. I insisted on changing the car and argued with the front desk, as it was clearly not the same size or class. After some discussion, they changed it to a 7-seater Dodge. Although it was still smaller than the Explorer, it could fit all our luggage, so I accepted it. I forgot to refuel the car before returning it and offered to pay for a tank of gas, but they charged me $140! They calculated the gas at $9.9 per gallon plus labor costs. This was extremely expensive, and they didn't mention such high fees when I picked up the car. But since it was my fault for forgetting to refuel, I let it go.

Like: Our Corolla equivilant was a Hyundai Accent. Great gas mileage (40 mpg+) but struggled gettin up hills.
Dislike: Was told to have vehicle back at 11:30 but charged an extra hour when we returned at 11:40. Most companies give a 1 hour grace period.