The wait time was quite long, you have to get a number first. There were a lot of additional charges. The app showed a cost of over 680 euros, but it ended up being over 1100 euros when picking up the car. It's been several days since I submitted a complaint to the rental company, but there has been no response.
Europcar's service is quite average. Since our flight arrived early and there were fewer people at immigration, we arrived nearly two hours before our scheduled pickup time. The staff told us that the car we booked was not ready yet but we could pay an additional 120 euros to upgrade to a Jeep SUV 4xe (we couldn't find this exact model). We agreed to the upgrade, but the car we received was underwhelming. While driving, the steering wheel felt jerky and shifted slightly. The car's acceleration was slow, and the fuel tank was only around 30 liters, which is quite small. Truly regretful.
En la recogida en el aeropuerto de Munich, el personal fue muy antipático y cortante, aunque eficiente.
En el interior del coche había restos de comida, y de algún líquido pegajoso, pero lo dijimos y nos lo limpiaron antes de salir.
El punto de recogida no estaba en donde ponía la documentación, y necesite cuatro llamadas para que me diesen una nueva dirección. Esto me hizo perder tiempo y consumir gasolina, pero no me penalizaron por ello.
About QEEQ:10.0/10
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