Todo bien...personal dispuesto a ayudar por la falta de comunicacion con el idioma

Ninguno, todo bien

Terrible experience! I booked a Ford Explorer, which is a 4WD off-road vehicle, but I ended up with a 2WD SUV. I don't remember the exact model, but it was some Nissan SUV with poor performance. The car couldn't even climb a hill properly despite flooring the gas pedal, failing to outperform a small old sedan. Since a 2WD vehicle isn't allowed to go up to the Mauna Kea summit, we had to cancel our trip. The main reason we booked the expensive 4WD Ford Explorer was to go up the mountain. If I had known I'd end up with a 2WD SUV, I would have just booked the cheapest Ford Fiesta. We wasted thousands of dollars for nothing. The store staff had an extremely poor attitude. First, they offered us an upgrade to a 4WD for an extra $70 per day! I had already paid for a 4WD, but they gave me a 2WD instead, which is ridiculous! When we showed no interest in upgrading, they aggressively pushed third-party insurance, claiming it's legally required when we said we didn't want it. When we ignored this, their attitude turned extremely bad. We never had such a bad rental experience in Oahu or Maui. It greatly affected our travel mood! This happened at the Budget store near Kona Airport on the Big Island.

The staff was not meticulous. Despite having a completed order with payment, they charged us again for an erroneous order, causing a lot of trouble.

Staff upgraded me as a thanks for loyalty of using that desk.

Véhicule conforme à la réservation, faiblement kilométré et en bon état. Bon accueil et facilité de prise en charge appréciés. Pas d’attente.

Dommage de ne pas pouvoir récupérer le véhicule à l’aeroport ou de le faire délivrer à domicile. Pas de navette depuis l’aéroport non plus.